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The Performance and Management Development Programs training department (PMD) presents a diverse spectrum of courses and training programs serving the development and progression of the Banking sector and individuals in the following areas:

Business Skills, Management, Marketing & Sales , Leadership and Human Resources

Training Packages

360 Techniques in Dealing with your Manager

Course Hours: 8                                                                                                                  

Course Description:

Participants in this course will be exposed to a revolutionary approach, through which they can identify the different personality traits that prevail in a working environment. The main endeavor is to deepen participants’ social intelligence to adapt their temperament and sharpen their self-awareness to reach the maximum behavioral discipline. They will be exposed to the 360 leadership principles to achieve such goals.

 

Competent Leadership

Course Hours:  24                                                                     

Course Description:

In a world dominated by technology, human capital has become a significant competitive advantage. While any company can buy technology, only the best-managed companies succeed in obtaining optimum performance from their employees.

The key to becoming an effective manager lies in learning the appropriate skills, applying them and acquiring experience. Although this process necessarily takes time, it starts with creating a solid foundation in management. The objective of this program is to help participants create a basis on which they can develop and practice their management skills.

  

The First 90 Days as a Manager

Course Hours:  16

Course Description:

This course is designed for newly promoted managers to accelerate their ability to acquire the managerial skills to fit the new position. It also aims at changing their way of thinking from being a subordinate into a manager being able to lead a team effectively.

 

Emotional Intelligence with Psychometric Analysis

Course Hours: 16                                                                                                                

Course Description:

In this course, participants will learn skills to develop their capacities in building and maintaining successful relationships. Additionally they will also learn how to deal with different personalities, how to integrate into successful and effective groups and teams, and how to manage behavior within these groups and teams.

 

Strategic Problem Solving

Course Hours: 24

Course Description:

In this course, participants will learn the required techniques and processes that will help them understand the root cause(s) of a strategic problem (or issue) and make the best decision in different circumstances. Creative problem solving is taken to the strategic level in order to handle crisis situation.

 

Change Management

Course Hours: 16

Course Description:

The Change Management training will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Journey through the Art of Selling Techniques

Course Hours: 16                                                                                                                

Course Description:

In this course, participants will acquire basic selling skills to enhance their ability to discover customer needs and enhance their closing sales technique especially that the sales industry continues to change and evolve rapidly. It will identify the steps of successful negotiation and the essential rules of persuasion.

  

Super Selling Powers

Course Hours: 16                                                                                                                

Course Description:

This course is tailored to train all levels of employees on the benefits of cross selling and upselling to achieve the target of any organization, while allowing them to practice how to implement the different techniques in a professional way.

 

Tele Doctor

Course Hours: 8                                                                                                                  

Course Description:

Outbound telesales is traditionally seen as the most challenging of all telesales activities. In this training program, we focus on how to make the most of your outbound telesales activity. This includes creating persuasive openings to encourage the customer to stay on the line, identifying which customers are worth spending time with, opening up a conversation through effective questioning and persuasively presenting solutions to gain customer commitment.

 

The Expert Negotiator

Course Hours: 16                                                                                                                

Course Description:

In this course, participants will acquire negotiation and persuasion skills to enhance their ability to negotiate with both internal and external stakeholders especially in tough situations. It will identify the steps of successful negotiation and the essential rules of persuasion.

 

The Guru of Customer Care

Course Hours: 16                                                                                                                

Course Description:

This course is designed to help attendees find novel approaches to satisfy customers with the intention of generating positive word of mouth. This can be achieved through being able to understand customers, manage them and handle their complaints effectively.

 

Customer Delight

Course Hours: 20                                                                                                                

Course Description:

The customer delight training will look at all types of customers and how to serve them while improving ourselves within the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

 

Customer Relationship Management (CRM)

Course Hours: 16                                                                                                                

Course Description:

This workshop displays (CRM) from the crossroads of marketing strategy and information technology. It provides both items (Marketing and IT) in a way that leads to a state of synergy in dealing with customers.

 

The Art of Public Relations

Course Hours: 16                                                                                                                

Course Description:

In this course, participants will learn skills to develop their capacities in building public relations concepts and theory. Participants will also learn how to develop successful public relations programs, integrate them within the marketing plan and understand how to measure their effect.

 

Mastering Digital Marketing and Social Media Techniques

Course Hours: 16                                                                                                                

Course Description:

In this course, participants will learn skills to develop their capacities in building digital marketing strategies. Participants will learn what digital marketing is, how to structure and develop a digital marketing plan. Additionally they will learn how to utilize the digital marketing concepts and techniques with business and marketing strategies to develop successful results through social media and other digital techniques.

 

Content Marketing

Course Hours: 16                                                                                                                

Course Description:

This course is designed to help the attendees develop the right content to be communicated to their bank customers whatever its format. Formats can be either brochure, press release, white papers, website content, e newsletter…etc. The objective of having the right content is to attract, persuade and let customers buy your products and services.

ABC of Human Resources

Course Hours:  28 hours                                                    

Course Description:

The ABC of Human Resource Training will give HR staff the basic tools to handle numerous human resource situations such as writing the job description, how to interview the new candidates, the company orientation, the employees’ performance measurement. Also it will enable them to deal with certain Human Resource situations.

 

The Magnet: Employee Relation 4th Generation vs. Millennials

Course Hours: 16

Course Description:

A core challenge over the past few years has been to attract and retain skilled work force, since the labor market shrinks, technology offers multiple solutions and evolves rapidly. The challenge becomes more intensified as organizations face the fact that they are managing three or even four generations at work. This course addresses how employee relation caters for the needs of two problematic generations; namely the fourth generation and millennials. Participants will acquire the essential knowledge and skills to recognize different tracks of managing the employee relations function with special emphasis on the hyperactivity traits that characterize the fourth generation and millennials, in addition to the multigenerational work force.

 

Finding the Stars: Recruitment and Selection

Course Hours: 24                                                                

Course Description:

This course introduces one of the vital roles of Human Resources (HR); recruitment and selection. Participants will go through a journey exploring the different aspects of such function and how the modern science of HR sees the process as talent acquisition more than just a routine process. Throughout this training, participants will gain hands-on experience in running multiple role plays that incrementally boost their understanding, build their confidence as well as competencies in managing such function.

 

Climbing the Ladder of Success (Performance Management)

Course Hours:  16 hours                                                    

Course Description:

This course is designed to describe how an organization and all of its subsystems should be working together in an optimum fashion to achieve the results desired by the organization.

The Brilliant Presenter

Course Hours:  24                                                                            

Course Description:

This course is designed to address the recently observed business need to develop the fundamental skills of effective presentation skills for those working in the fields of banking, foreign exchange, stock markets and brokerage agencies. Being a brilliant speaker is one of the most important professional key success factors.

 

The Art of Business Writing

Course Hours: 20                                                                                             

Course Description:

This course is designed to address the recently observed market need to develop the fundamental skills of the trainees as it has a positive impact on an individual’s career advancement. In addition, the effective channels of communication using professional business documents will make an organization run smoothly and perform professionally. Clarity in writing is one of the most important skills to master for the organizational branding aim.

 

Balance your Business Life: Time management

Course Hours: 16                                                                             

Course Description:

This course introduces time management tools and techniques that allow participants to manage their time more effectively and feel more in control. The course enables participants to identify areas of their job where time could be better utilized and the actions necessary to alleviate problems identified.

 

Mix and Match: Communication skills

Course Hours: 16                                                                                             

Course Description:

This course helps participants communicate effectively, appropriately and clearly in all situations. It ensures effective communication with positive results which lead to a more productive personal and professional life. It helps participants develop their interpersonal skills and build rapport with others in the workplace.

 

The Power of Us

Course Hours: 16                                                                                                                                                             

Course Description:

This course is designed to illustrate how to build a team equipped with the needed skills to perform and produce the maximum potential with the framework of team building and development.

 

Business Etiquette

Course Hours:  16              

Course Description:

This course helps participants understand the concepts of business etiquette and learn how to apply business etiquette rules in a wide variety of typical business situations.

 

The Magic of Creativity and Innovation

Course Hours:  16                                                                                                            

Course Description:

This course helps participants enhance their innovation level through the use of real innovative business examples and with the practical application of tools such as brainstorming, mind mapping and others. Participants will also be equipped with the instruments they need to transform their life, their environment and their workplace

 

The Super Office Managers

Course Hours:  24                            

Course Description:

By attending this course, you will expand your professionalism and develop your career. You will also build on your abilities and keep your boss and team functioning as efficiently as possible.

 

Creative Problem Solving using Blue Ocean Strategy

Course Hours:  16                                                                                            

Course Description:

This course is designed to help attendees find novel approach to existing problems especially the chronic ones instead of using traditional methods that consume time and effort and are not so efficient enough to solve the issue permanently

 

Strategic programs:

  • Future Leaders Program
  • Emerging Leaders Program
  • Training For Employment

Certificates:

  • Sales Certificate for Bankers
  • Professional HR Leaders Certificate
  • The Professional Office Manager Certificate

Training Courses/Workshops

  • The Art of Negotiation and Persuasion
  • Your Leadership Journey (in cooperation with DDI)
  • Creative Problem Solving and Decision Making for Managers

 

For Further Info about the programs details, schedule and cost, Kindly contact us Through:

Mobile: 01000019168

Email: pmdprograms@ebi.gov.eg

 

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